Archive for the ‘Consumer Insight’ Category
126 Of Your Friends “Like” This

I am so excited about the potential of Facebook’s open graph that I want to look further into its driving force: the “Like” button. The popularity and recognition of this little button is what propels the web’s social function, and the reason brands will see the results.
Many moons ago, when Facebook first created the “Like” button, there were skeptics. But, as with all good social media developments, users began to accept the “Like” button and it has since started a new trend in communication.
The phenomenon of the Facebook “Like” button is that it has become part of our daily expression. Online (and offline) it reigns.
It started when I received a letter in the mail (you know, with a stamp and everything) with a drawing of a Facebook “Like” button on the envelope. Then, I stumbled across this gem by Nation, which we’ve already started using in the Mr Youth office. You can also wear, send, or peel and stick a tangible button.
What other words could Facebook have chosen for this task? You “love” this. You “approve” this. You “concur”. You “agree”. You “think this is the shiznit”.
Definitely not. Nothing else works! “Like” is the word. (I suppose Eisenhower had it right.)
Though this isn’t the first instance of web speak going face-to-face (OMG!), it is funny and realistic (more so than this). Facebook has turned a single word into everything we need to say; created such a strong need for this simple piece of feedback that we’ve asked for it to exist everywhere.
Now we need buttons for the rest of our emotional range.
I guess to sum it up, I “Like” this. Do you?
Adobe <3s Apple, or Do They?

Looks like the Apple/Adobe “feud” just got a lot more interesting. Fresh off the heels of Steve Jobs’ condemnation of flash on the Apple blog, Adobe released a full page ad in the Wall Street Journal proclaiming its “love” for the computer giant.
While a traditional media play may seem contradictory for a brand whose product resonates most with the online crowd, the provocative ads demonstrate just how powerful the synergy can be between traditional and social campaigns. Already, there are thousands of blog posts dedicated to the subject, and the twitter-sphere is buzzing as the tech-savvy crowd rushes to choose sides.
Regardless of where your allegiances lie, the Adobe example demonstrates an important point for marketers: traditional and social needn’t be mutually exclusive. When executed strategically (with an inherent understanding of your target’s behavior), a traditional mass awareness play can be so powerful that consumers will willingly turn to social media to weigh in, amplifying your message exponentially. All you need to do is start the conversation, and let your audience take it from there.
Who are you rooting for, Apple or Adobe?
What Will Your Company Look Like When Millennials Call the Shots?

Find out in our just-launched white paper in partnership with Intrepid, titled Millennial Inc. Following a six-month joint international research study, the paper explores what the Millennial-led company will look like when Millennials take charge.
Closely observing the way Millennials would run an organization and develop and market products brings to light the challenges marketers are currently having in reaching this demographic. By taking note of how Millennials would reach and impact themselves, the white paper is a much needed how-to guide for making the changes necessary to survive and thrive in the new socially-connected, fully transparent world.
Millennial Inc explores nine core themes across three main areas of the business and concludes with the 10 Core Principles that the Millennial Led Business Will Follow. What are they? Download the whitepaper at millennialinc.com and find out.
Be All That You Can Be. In a Viral Video.

Nearly three months after the U.S. military gave the “affirmative” for online social media use, an intriguing thing began happening: the soldiers went viral. Up until now, the military had very strict policies on sites such as YouTube or Facebook. No longer. The latest trend of music video-inspired mayhem is being created (quite creatively, by the way) by America’s few and proud. And they’re hamming it up in renditions of Lady Gaga and Miley Cyrus for all the world to view, share and “Like”.
I have a wild theory. Call me crazy, but I find this new wave of humanized soldiers (“They’re just like us!”) to be a brilliant, if unintended, underground marketing scheme to recruit soldiers. These men are rocking boot camp and risking their lives–sure–but they’re also gaining worldwide exposure and having a blast, too. Signing up now seems a lot more “Animal House” than “Apocalypse Now”. And that’s a good thing for luring new soldiers to enlist in an uncertain time of turmoil in the middle east. Time will tell if recruitment numbers go up, but I think this is a fascinating trend worth following. In a time of war, it certainly won’t make the numbers go down. Not when there’s a new Gaga parody to be performed in the barracks, right? See for yourself:
Top 7 Ways To Connect With The Class Of 2014. Right Now.

They are the holy grail of youth marketing; the 5-million-plus American high school students who will be leaving home for the first time this fall, building brand loyalties and buying habits that will last a lifetime.
During student orientation before my freshman year at Boston University, I signed up for a Bank of America credit card. Eighteen years later, I am still a customer — as a dad, homeowner and entrepreneur. Talk about the lifetime value of a consumer …
As students are about to leave the nest (and the influence of parental purchasing), they will have the freedom to build their own “best of” roster of preferred brands that will make this tenuous transition just a little easier. Their choices now will likely affect their loyalties for life, proving that there is no more critical time for brands to connect with consumers than that first step from adolescence to adulthood.
How can your brand seize this crucial market opportunity? Here are the top seven ways to emotionally connect with the class of 2014… right now:
#7: Facilitate connections: Most seniors are still strangers to their future roommates and classmates and have burning questions about the people and things that will shape their college experience. “What kind of music will my future roommate like?” “Where is the best place to grab late-night sushi at my new campus?” Create social connections between classmates and their new college town between now and September to get students talking early on.
#6: Talk dollars and sense: Most kids leaving high school have no clue how to balance a checkbook, apply for a credit card or even start building credit. Provide resources that educate (and make their lives easier) to build brand equity and trust.
#5: Give them the goods: Whether it is a coupon, VIP event access, or just a free slice of pizza, incoming freshman appreciate every edge they can get. If you really want to win the hearts of inbound college students, help them get the clout they need to rock those first days on campus.
#4: Help them domesticate: When mom is doing the laundry and making sure things don’t get musty, teens don’t have to think about home care. Now, it’s their turn to be the head of the household (or don of the dorm room). Show them the way, and your brand can “clean house.”
#3: Embrace school spirit: School spirit is at its peak during freshman year. Can your brand leverage the momentum of the football team, harness the heat of homecoming, or take over the tailgate? Create a national effort with local ties that tap into the power of school spirit, and your brand will never look back.
#2: Create a pipeline to the Bank Of Mom & Dad: Parents don’t know what their kids need at college, and students often don’t know how to ask for it. Brands can bridge this gap by helping students understand their needs and leveraging the growing 55+ age group presence on Facebook to ask for the right stuff in creative ways.
#1: Help them hook up: Facebook was developed to help guys and girls meet each another and hook up. Period. Incoming freshman will “like” anything that allows them to meet more members of the opposite sex. It is a premise as old as the dean, but remember: only certain brands can get away with this (and you know who you are).
This article appeared as part of MediaPost’s Engage:Teens Publications. To read the original post, click here.
Glee Gone Wild: Social Media Done Right

An hour-long high school dramedy series that’s a musical? Let’s face it: Glee initially had everything going against it. Time will ultimately tell, but skeptics be damned. This year’s Golden Globe winner for Best Comedy Series turned out to be a runaway hit that has yet to lose steam as it heads into the second part of its freshman season. Above all, the show’s writing is top notch by melding a perfect blend of edgy dark humor and a lot of heart. The talent of the young cast is undeniable. And Jane Lynch turns anything into comic gold. But producers were faced with some tough challenges right from the start. How to get people to actually tune in? Enter social media and a relatively risky gamble on an aggressive interactive marketing campaign.
First of all, Fox chose to debut the pilot episode months before its actual season debut in order to capitalize on its 20+ million captive audience from American Idol. They then utilized the down time to really gain traction online by engaging with their most passionate fans (or ‘Gleeks’). Currently, @gleeks has a nearly 50,000 person following on Twitter and almost 2 million fans on Facebook. Mix that with its very own YouTube channel with exclusive content, PR-worthy appearances (Oprah!) and even nationwide mall performances. Yep, everyone’s all abuzz over the little show that could.
Blurring the line between fan and fiction even further, Glee has since launched a national casting campaign for new characters to appear on the series. Fox also recently released an interactive “hypertrailer” allowing viewers to click and “fan” the show’s cast members on Facebook, who also participate live on-air in weekly re-run episodes (or “Tweetpeats”) much like the cast commentary on today’s DVD and Blu-ray discs.
So what’s so significant about Glee’s marketing strategy, anyway? At its core, it is truly a niche show. But a very enthusiastic niche crowd at that. And Glee is giving that very core audience exactly what they want: access and interaction. At a time when studios are shuttering unauthorized playback of content and guarding creative copyrights like a fortress, this show is practically shooting it across America through a t-shirt cannon. Whether it be the show’s music content (consistently charting week after week on iTunes) or capturing that “underdog” spirit in everyone, Glee has succeeded in truly crossing all media types, including a forthcoming iPhone/iPad app. That makes it one of the very first scripted shows to actually achieve results in reaching out to a young, digital audience with significant viral success. That’s definitely a social media coup to be gleeful about. I, for one, am proud to be a Gleek. Who’s with me?
Glee resumes its season on Tuesday, April 13 on Fox.
What To Do When You’re “Over” Chat Roulette
In the fuzzy afterglow of the Chat Roulette frenzy of the past few weeks, I find myself thinking “what’s next”? Lucky for me, I don’t have to spin my wheels on that brain buster quite yet as two similar sites have already distracted me with their unique interpretations of the random chat craze:
RandomDorm connects college students on the prowl for some dorm-to-dorm interaction (only those with a .edu address need apply).
MyChanceRomance Billed as the “fun way to find love”, MyChanceRomance is a dating site with a Hot-Or-Not mentality that’s bound to give you an inferiority complex.
Not ready to move on from the original just yet? Don’t fret. It’s still alive and well, even spawning it’s own Chat Roulette Missed Connections site (which I can assure you is comic genius in its own right).
Twitter Turns Four, World Says Thank You

Happy Birthday, Twitter! As we reflect on four years of compacting our thoughts into 140 characters, social media pulse point Mashable.com is asking readers how Twitter has changed their lives, by using the hashtag #thankstwitter4. Sifting through the 140 #thankstwitter4 tweets that Mashable chose to highlight got us well-connected folks at Mr Youth thinking about what we’d like to thank Twitter for. Here’s just a smattering of our grateful gospel:
@courtneyc: #thankstwitter4 helping our generation fuel the biggest text-based fundraiser in history via the @RedCross
@laural: For the information I learn from everyday #thankstwitter4
@kennyh: #thankstwitter4 forcing me off my butt on #lazysunday by showing me what all my friends are doing
@jennaa: #thankstwitter4 the most hilarious trending topics – i.e. #myfuturehusband & #dearfuturewife
@ericab: For celebrating pithier wordsmithery #thankstwitter4
@ericab: (and for @ShitMyDadSays) #thankstwitter4
@alexisd: #thankstwitter4 giving me a place to voice all of those random thoughts that come to me on my commute to and from work
@manisham: #thankstwitter4 helping me get hundreds of clicks a day on manishainmanhattan.com!
@laural: For all the new friends and business contacts I have made #thankstwitter4
@giancarlop: #thankstwitter4 making human interactions, thoughts, and feelings searchable. (sorry to get all heavy on you)
ChatRoulette: The Wild West… Until Now

From outlandish one-on-one encounters to themed bar nights, ChatRoulette has swept the nation with its unapologetically uncensored take on the classic internet chat. Marketing types around the world held their breath wondering who would be the first brand to tap in to the 500,000+ unique users per day.
And the winner is…. French Connection. The international clothing brand has launched a ChatRoulette competition challenging participants to use the service to seduce a woman in exchange for a $250 voucher. Risky move for an international brand, considering the proliferation of shady stuff going down on the site. But foolish or not, they’ve been getting a lot of coverage for being the first.
Only time will tell if ChatRoulette can become a useful tool in the marketer’s arsenal. Thoughts?
Shaun White, Glee And The Rise Of The Anti-Cool

Growing up as a teen in the late ’80s and early ’90s was much simpler on so many levels. I never remember hearing the words economy, terrorism, war or debt. Instead, my thoughts were left to my dreams and curiosity. Since the library was not the place I aspired to be, and the Internet was far from reach, I was left to my imagination about much of what the world had to offer.The catalyst for my dreams growing up as a teen were the icons I looked up to and aspired to be like. Long before celebrity scandals were everyday news I, like many of my peers, were left with the innocent feeling of putting my heroes on impenetrable pedestals. Bobby Brown (see: mug shot), Charles Barkley (ditto), and yes, Brandon from Beverly Hills 90210 were at the top of my list.
No matter whom I looked up to as a teen, every icon had one thing in common … cool. They acted cool, dressed cool, talked cool and walked cool.
Fast forward to 2010, and the headlines are much different as are teens’ perceptions of their icons. The Internet, camera phones, and Perez Hilton have exposed those who might otherwise be teens’ everyday heroes as frauds or creeps, and there is little left to the imagination. The halo of cool has become blurred and faded with yet another flash from a TMZ photographer.
Enter the “age of anti-cool” for the modern teen. With each new celebrity wart exposed, the notion of hero and idol has virtually disappeared only to be awkwardly replaced by the likes of Michael Cera, Shaun White and Glee. Today’s rising teen heroes are largely embraced because of their flaws rather than their airbrushed perfection. We are entering an age that celebrates and promotes imperfection.
Teens are infatuated with Shaun White not only because he is an American teen icon* that is a killer snowboarder but because he is in many ways as relatable as the free-spirited, pimply kid next door. Michael Cera (or Jonah Hill for that matter) is not as easy on the eyes as Jason Priestly once was, but who would you rather spend a night playing Xbox with? Glee celebrates the inner shower singer in all of us that just wants to belt out some “Journey” … and something about that feels so right.
Social media has made the anti-cool acceptable and widespread. No longer does today’s teen need to be a cheerleader or sports jock to fit in. There are meet-ups for Star Wars geeks and tweetups for Circus Freaks and everything in between. Pepsi, long seen as an arbiter of teen pop culture, no longer uses the likes of Britney, MJ, Madonna or Shaq in its ads, but instead a promise for everyday people to make a difference.
Is your brand still hiding behind the bright lights and makeup of a paid celebrity shill to tout your wares? Or are you embracing your warts while becoming more authentic and relatable? The jig is up for fooling teen consumers with a paid endorsement by their heroes. Now you must earn their trust by letting it all out and embracing the anti-cool.
This article appeared as part of MediaPost’s Engage:Teens Publications. To read the original post, click here.
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