Grown Up Thinking

On November 6^th, 2011, our city hosted one of the world’s greatest road races, the ING New York City Marathon. With over $600,000 in prize money, over 100,000 applicants and over two million spectators, this iconic event is one that tops the charts for many.

In its 41^st year, the Marathon went social in a variety of ways. Here are some of the latest and greatest ways spectators were able to support their runners on another level through technology:

Official ING New York City Marathon Mobile Spectator App: This app let users track up to 10 runners simultaneously, as well as watch live streams of the race and view an interactive course map. Another fantastic component of this app is that runners could use it to push out live notifications of where they were at along their five-borough journey.

TrackMyRunners via Web and SMS: This service allowed users to track up to five runners through their web browser or track up to three runners through text alerts. This service allowed tracking on race day and afterward, and there was no advance registration needed.

SupportYourMarathoner.com: Created by Asics America, this service allowed people to support their marathoners via pre-recorded videos, images and text that played over a large LCD screen triggered by the runner’s personalized RFID tag. Click here to watch the informational video of how this technology worked.

As someone who knew several runners participating, the ING New York City Marathon App made a world of difference when it came to tracking down my runners. Starting off in Brooklyn I was able to track my runners’ progress in real-time at mile 12, then headed to Manhattan where I was able to convince spectators who were already there to let me cut in front of them by showing them my app and telling them my runners would be approaching mile 18 at any moment.

It’s great to see a sport which is usually pretty isolated find ways to engage with spectators and aspiring runners alike. Which sporting events do you think would be a great fit for this type of social technology?

Since last year, the University of Southern California has been using Foursquare to foster a sense of campus community by embracing everything from venues and specials to tips and lists. With over 18,000 followers and 135,000 check-ins to date, USC’s adoption of the location-based social platform has proven that Foursquare can do so much more than dish out badges.

In this case study we see a traditional institution proactively reach students in a way that resonates with them. True, our Class of 2015 study tells us only 12% of college students are on Foursquare. However, with the right formula and a little innovation, USC has proven that Foursquare can thrive among college students when used in a way that benefits them. Bucket list for seniors? Campus event updates? Bookstore discounts? Yes, please.

USC isn’t the only university jumping on the Foursquare bandwagon, and it’s not “new news” either. Last year Foursquare forged a relationship with 20 universities across the country to, as the Foursquare blog says, help “students, alumni, and staff connect with each other, find new and interesting things to do, and earn rewards for exploring their campus and nearby areas.”

So, on your next trip to SoCal be sure to take the virtual campus tour via Foursquare and check into at least five spots along the way. This could earn you some sweet campus swag and maybe even the True Trojan badge!

The latest crop of college students face one of the toughest economic climates in recent history, compounded by rising tuition costs and bleak job prospects. Hard realities shape the outlook and values of this generation, and it is reflected in the video content they watch. After visiting with four students during last week’s panel discussion at OMMA Video in San Francisco, it is clear that they don’t have the time or patience to wade through advertising that doesn’t provide a clear and practical benefit.

LIVE FROM OMMA SAN FRANCISCO

So how do brands build advocacy through video content? Mr Youth hosted a panel discussion with four San Francisco Bay Area students to get their candid and honest feedback on how they engage with video advertising. Watch the full conversation unfold here (Click to watch OMMA Video Panel Discussion) or continue reading for our observations and highlights from our student panelists.

(Pictured above, seated left to right: Senior Director of Marketing: Nick Fuller, Student Panelists: Daniel, Monika, Monique & Kristen)

While carrying a full course-load, students still manage to squeeze in plenty of video content each day across numerous devices and platforms. They don’t appear to be playing favorites among online sources, so long as the content is free. Pay-walls for exclusive content (Hulu Plus or Netflix) aren’t as big of an issue, given that the alternative is a costly cable package, which is resulting in nearly 86 percent of students preferring to take their viewership online (– Mr Youth “Class of 2015” study, August 2011). According to our panelists, game consoles are replacing cable boxes, with all four panelists either owning or having access to one for the specific purpose of watching video content.

Daniel: “If I share something, I am putting my approval stamp on it, claiming that I approve of this message.”

When brands get the message right with this generation, the opportunities are endless.  Members of this generation admittedly share video advertising and other content daily across their social networks, with 70 percent actively seeking new sources of content via peer recommendations online (Mr Youth nationwide poll, October 2011). Our panelists recognize the power they have over brands through recommendations across their social graph.

YOU HAVE FIVE SECONDS TO HOOK THEM

Daniel: “I know if the ad is something I will continue watching within the first five seconds.”

A generation skeptical of advertising requires a straightforward approach to your marketing pitch. We do mean “pitch,” since our panelists suggest that the direct benefit of watching the advertisement must be communicated within the “first 5 seconds” or they will instantly tune out.

Still, they know video ads are a small price to pay for free content. Our panelists preferred pre-roll ads best, with the option to select between ads from the same brand. Consider this an opportunity to learn more about their preferences, while increasing the likelihood they will watch. And don’t even think about interrupting their viewing experience with a rollover or other non-linear variation–at best, they find these highly annoying and disruptive.

BE ENTERTAINING, UP FRONT & ON BRAND

Monique: “If you are straight forward, clever & humorous, I am more likely to watch.”

The good news for marketers is that this generation is still very receptive to video advertising. Developing successful content requires paying attention to a basic formula that revealed itself through our panel conversations:

Clear Intention + Entertaining + Intelligent + On Brand = Successful Content

Our panelists view a clear distinction between ads that “try too hard” to be funny or entertaining, and ads that entertain while conveying a clear product benefit. They prefer the latter, and ask that video ads begin from a place of honest intentions (be straight forward about what you are selling, and keep the message on brand) while also making it entertaining.

Daniel: “I like it when a brand is able to make fun of itself & not take itself too seriously. It shows me that they get our generation.”

None of our panelists felt it would harm a brand to crack a small joke about itself every once in a while. They expressed that “big brands take themselves too seriously,” and find brands more relatable when they are willing to poke fun at themselves.

Monika: “It is exhausting to watch a commercial that is pulling at your base emotions & over stimulus. We are rational people & would like to make rational decisions.”

For all of the reasons above, they love the recent Allstate “Mayhem” video campaign. The intention of the ad and benefit to the consumer are clear: Allstate Insurance will cover its customers against the inevitable “mayhem” that happens in everyday life. They appreciate the witty humor and candid nature of the pitch. In contrast, our panelists view advertising as misleading and deceptive when using too much “visual stimulus” as a way of pulling on their emotions. They appreciate advertising that treats them as intelligent, rational decision-makers.

THEY APPRECIATE THE UTILITY OF HOW-TO VIDEOS

Monique: “How-to videos make things functional & relevant to our lives. If you could inject a product into a video while showing me how to use it, I would totally watch it.”

This generation is resourceful and willing to roll-up its sleeves to solve every day problems. How-to videos provide brands with the perfect opportunity to sell-through education, demonstrating the unique benefits of the product while helping the consumer complete a specific task. All four panelists seemed to enjoy these videos and reinforced the value they provide. They also mentioned that they would be very likely to remember the products demonstrated while watching.

THEY GET BEHIND BRANDS WITH SIMILAR IDEALS

Monika: “Brands needs to communicate a bigger ideal to be remembered, more so than any image or name. When I find a video, I want to understand the POV of the person (or brand) that is producing it.”

Genuine advocacy requires more than just creating funny content and hoping that it goes viral. Brand advocates want to know the purpose behind the brand and its advertisements. They want the “POV” of the content curator, whether it is a famous Indie film director, or Annie’s Mac ‘N’ Cheese. They are likely to share commercials that convey important messages, or are attached to a social movement or cause they care about. Our panelists actively research brands and products (ingredients especially) when considering a purchase. Ensure that they find all the right answers when they look it up online.

FINAL THOUGHTS

While our panel consisted of only four students from the San Francisco Bay Area, they did reflect many of the same views as the college students we spoke with over the summer in a larger, nationwide study on the college freshmen “Class of 2015,” (Read our study on “5 Ways To Friend The Class Of 2015” at: www.Meet2015.com). Our panelists desire straightforward video ads that provide a benefit for watching and a clear product benefit from which they can make rational judgments. Tie your message to a bigger purpose or ideal, and they will reward you–not only with their attention, but also through their online sharing and endorsement.

Of all the new ads, ideas, articles, videos, and trends we sift through every day, these are the fun nuggets that stuck with us last week:

- The Oxford Dictionary is the most generous in adding Internet jargon to the official English language. Check out the list of last month’s new additions, my favorites being: baby bump, bestie, infographic, meep, newb, social graph, and ZOMG.

- Axe Sprayaway lets you remove what you think stinks on the web. Negative YouTube comment? New pic of your arch nemesis on Facebook? Opinion you don’t agree with and want to lash out against in a non-threatening way? Make yourself feel better with this fun tool.

- This conceptual work for UNICEF, done by students at the Miami Ad School, poses a new way to contribute funds to education by donating your misspelled words. A very creative and inspiring concept.

- The launch of the Tweet Button adds an easier way to embed Twitter into your sites with options to show the number of times the item has been tweeted and preload mentions.

- The Intel® Museum of Me is our favorite rendition of the myriad “social history” tools we’ve seen.  Beautiful and well done.

- Improv Everywhere did a great stunt called “Gotta Share” – it gives the flashmob a facelift and has all the social media rhyming words we could ask for

What’s floating your boat this week?

Mayor Bloomberg tweeted yesterday that the roadmap to make New York the number one digital city has been published. Called “Achieving New York City’s Digital Future” the report is over 60 pages of present situation, public feedback and data, and what’s in store for NYC.

I strongly encourage poring over the whole report, which is beautiful and intriguing. Not only is it inspiring to live in a city championing to be the number one digitally, it is amazing that we live in a place where social is understood and leveraged to the public and the city’s benefit.

As a social marketing agency we were particularly appreciative that the City recognizes the importance of good social strategy. The report reads, “The City’s most successful social media strategies are goal-based, aligning with agency objectives from the start, and employing social media channels appropriate to their audience and desired outcomes.” Bravo.

New York is doing a lot already to foster the development of digital tools and an open government. Here are some fun snippets I didn’t know before reading:

- New York has six official apps. One is dedicated to finding free condoms based on location, and another offers sobriety tests and info on safe rides home. Go NYC.
- The NYC Big Apps (HAH!) competition provided city data to developers to create independent applications – there were over 100 developed using public API
- The Urban Canvas competition wrapped up and features 4 finalists whose designs can be downloaded by building owners to make scaffolding more appealing
- You can use the hashtag #askmike to get your question answered by the Mayor on his Friday radio show

As for what’s next, here are some highlights of the roadmap:

- A new Facebook presence will be unveiled during Internet Week featuring apps that support the open government infrastructure
- A Foursquare badge will be introduced by the City to incentivize residents to explore public places
- Implementation of a DataMine API that gives developers access to 350+ data sets including:

- Citywide Events and Festivals
- Wi-Fi HotSpot Locations
- Map of Playgrounds
- Bicycle Parking Locations
- Tree Census
- Art Gallery Locations
- Subway Entrances
- A hub for all New York City mobile apps
- The launch of geo-targeted mobile notification services for emergencies so you know what’s happening around you

What do you want to see in New York’s future?

According to a new Forrester Report, only 6% of 12- 17 year olds want to be friends with a brand on Facebook. This presents a major challenge, and opportunity, for brands when trying to interact with one of the most prized demo segments. The report goes on to state that the segment doesn’t think brands should be on social media and, if they do have a presence, should serve a passive role by listening and responding to their requests as they come up.

I say phooey. Well, to be clear, I think it’s incredibly important to listen to the segment and respond to their needs in social media but, more importantly, I think there’s fertile ground in social to proactively interact with them. I remember reading that Henry Ford once said something like “if I always followed my consumer research a car would have never been invented because they would have asked for a faster horse.”

I think the same approach should be applied to the 12 – 17 year olds in regards to how they engage with brands in social media. The challenge is determining how your brand can be relevant since, as we all know, all brands are unique. Some brands have an easier job than others – I’m talking to you Skittles – because what they offer is inherently sought after by 12 – 17 year olds. I mean, who didn’t like candy as a kid?

But for others, achieving relevance is more challenging which makes it that much more rewarding when you achieve it! And I’m not talking about the relevance from a marketer’s perspective. I’m talking about relevance from the 12 – 17 year old’s perspective which can be much different than the former.

In order to be relevant, gain Facebook fans and ultimately maintain ongoing interactions with this segment, brands must answer one very simple question: Why should I care about you, Brand XYZ?

Here are five ideas for how to achieve relevancy and make them care about your brand on Facebook.

1.       If humor aligns with your brand’s personality – USE IT. One time-tested approach that’s worked over and over with this segment is that they respond well to humor. This however, needs to be tied into your brand in a way that only you can use that humor.

2.       Add to the experience. This segment is primarily on social networks to stay connected with their offline friends and I guarantee that they’ll appreciate it if you help enrich that experience.

3.       Ask yourself “why do I think they should care about me?” Once you get that answer find a way to bring that to life while adhering to all the spoken and unspoken rules of social (that’s another post for another day) and this segment.

4.       Make their friends care. Cart before the horse, right? Well, kind of. But, if you can make groups of friends care than they will influence the rest. So, create ideas that micro-target groups of 12 – 17 year olds through interests that they might share.

5.       Get some FUN all up in here! Yes, it’s true they are primarily online to connect with friends but they also want to have FUN while doing it. Create a game for them to play – if done right, that will give you the ultimate level of interaction that all brand managers dream about.

Follow through with some of these ideas and you just might be welcomed into the exclusive 6% Club. Got any other ideas for how to reach this segment? Would love to hear them!

Twitter.com just got an upgrade! It’s been a while since we’ve seen a new homepage as Twitter has focused much of its redesign efforts on improving user experience; however, this new landing page is very obviously geared towards acquisition of new users. Let’s take a look at what stayed, what’s gone and why Twitter made these changes. (Images below)

WHAT STAYED?

Value Proposition: Twitter kept one if it’s focal points focusing on the value prop to the potential user, but evolved it to be broad reaching when it comes to need-states of potential new users. They’re definitely trying harder to sell Twitter to skeptical consumers.

Search: The search feature is still there, but has been moved down on the page to bring more focus to the value proposition to new users. Searching comes after the value proposition, prompting potential new users to find out what Twitter has to offer for themselves.

Who’s Here: Highlighted accounts have been lowered, but expanded to show more breadth, though it’s no longer “who’s here” since Twitter hosts accounts for more than just people.

Sign Up: Sign up stayed, but evolved. Now Twitter can get new users without asking them to click through to another page and go through the process of creating a handle. This is an obvious indication that the process of finding an available handle has been inhibiting their growth.

WHAT’S GONE?

Trending Topics: Bye bye trending topics! Though they’re not eliminated from the platform all together, they’re no longer being used to show what’s going on to potential new users… maybe to make Twitter’s value and content less narrowly focused?

Top Tweets: This looks like another way for Twitter to make the platform seems more adaptable to user needs by eliminating any content that may skew a new users view of what the platform has to offer.

Discover Twitter: The tutorial video is gone. It’s probably safe to assume that anyone going to twitter.com is familiar with what it is, and if they’re not, Twitter wants them to find out for themselves.

WHATS NEW?

The World: Twitter obviously wants to showcase the fact that they connect you to news and updates from around the world. What better way to do that than to put a big map of the world in the background?

The Colors: Twitter has abandoned their classic robin’s egg blue color for a less vibrant shade of grey/blue with white/silver accent colors. Why the color changes? Probably to make Twitter look more sophisticated.

WHY THE NEW LOOK?

For a long time people have been skeptical about using Twitter. They don’t see the value over Facebook and don’t feel like they have enough to say on Twitter that warrants an account. Twitter has attacked that notion head-on by changing its communication to focus on keeping up with updates from friends, experts, celebrities, brands and news outlets while also eliminating any content that would give a new user a myopic view of what Twitter has to offer them.

The old Twitter home page

The new Twitter home page

Key takeaways from this SXSWi panel:

Alexa Andrzejewski, Cofounder and CEO of Foodspotting: People don’t interact for the sake of people. With Instagram and Foodspotting, people interact over a photo, an object. Apps don’t engage people, people engage people.

Jake Mintz, Cofounder of Bump Technologies: It’s hard to get the information/content noise down to a level where it’s valuable.

Boris Bogatin, CEO of NearVerse: Someday, there will be (50 people with) 50 devices in a room, each with their own profile, and mobile will automatically organize and connect everyone in the room. (As for right now?) At the end of the day, apps don’t make sense for the physical world. No one app is going to fit all your needs.

Chidi Afulezi, Director of Product Management at Turner Broadcasting: We don’t need apps for news, we need platforms. Can any one app handle the onslaught of citizen journalism during an event like the Japan earthquake/tsunami?

Keys to audience engagement: 1 – Creating compelling content: that is engagement. 2 - Build a colony of experiences around a flagship. 3 - Create two-way dialogue. 4 - Mobile web. Applications are the sexy thing right now, but we need to work on getting mobile web up to par.

I just sat in on a panel discussion hosted by Marci Ikeler, Director of Digital Strategy at Publicis. The focus was  on co-creating content in the social space and our need to adapt to real-time culture. As advertisers we strive to create ideas that will spread quickly among our audience. Ikeler says the key here is to adapt in real time and invite people to co-create in a way that’s comfortable to them without asking too much.

Marci says, “Whether you invite people into a community for co-creation or not, people are doing it on their own.” In the meme-tastic 4chan community, members can “bump” pieces of content as a way to self-select information they’re interested in. This is how members say they want to see more on this topic, and as Ikeler noted, “The best response you can get from your audience is that they want more.”

Will clients embrace a site like 4chan that can’t truly be regulated? She says they will because more and more things are being done in a crowdsourced way, advertisers will have to embrace that there will be content out there that’s off-brand.

So how do get consumers interested in produced or branded content when they could just go make it themselves? As one panel guest reminded us, “We as advertisers are the echo, not the boom.”

Ikeler talked through a few different strategies for effectively engaging your audience. “If you’re not creating ideas that develop naturally in a social environment it’s not going to work, you can’t just post any content in the social space and assume it will grow [...] Some videos aren’t as attuned to social spread and dialogue as more successful ones.”

Marci’s solution is micro-content: fast, small and sticky. Rather than coming up with a long-form, polished video, the most successfully social brands are posting micro-content more frequently. It can be risky to put that much content out there, but it allows advertisers to test which types of content and messaging will resonate best with their audience.

Content first. People second. That’s the mantra of Christopher Poole.

The subject of anonymity online comes up again as I learn about communities online where making shared visual content IS the conversation. There is a huge trend online where people are playing with media together. I love this idea, because it actually results in anonymous teamwork and output of content that is truly made by people. Many users share images on sites like 4Chan anonymously, but the site also uses Facebook connect to discourage people from messing up group created content. Though I’m new to the concept of group content creation, something tells me this will be my new addiction.