Grown Up Thinking

According to a new Forrester Report, only 6% of 12- 17 year olds want to be friends with a brand on Facebook. This presents a major challenge, and opportunity, for brands when trying to interact with one of the most prized demo segments. The report goes on to state that the segment doesn’t think brands should be on social media and, if they do have a presence, should serve a passive role by listening and responding to their requests as they come up.

I say phooey. Well, to be clear, I think it’s incredibly important to listen to the segment and respond to their needs in social media but, more importantly, I think there’s fertile ground in social to proactively interact with them. I remember reading that Henry Ford once said something like “if I always followed my consumer research a car would have never been invented because they would have asked for a faster horse.”

I think the same approach should be applied to the 12 – 17 year olds in regards to how they engage with brands in social media. The challenge is determining how your brand can be relevant since, as we all know, all brands are unique. Some brands have an easier job than others – I’m talking to you Skittles – because what they offer is inherently sought after by 12 – 17 year olds. I mean, who didn’t like candy as a kid?

But for others, achieving relevance is more challenging which makes it that much more rewarding when you achieve it! And I’m not talking about the relevance from a marketer’s perspective. I’m talking about relevance from the 12 – 17 year old’s perspective which can be much different than the former.

In order to be relevant, gain Facebook fans and ultimately maintain ongoing interactions with this segment, brands must answer one very simple question: Why should I care about you, Brand XYZ?

Here are five ideas for how to achieve relevancy and make them care about your brand on Facebook.

1.       If humor aligns with your brand’s personality – USE IT. One time-tested approach that’s worked over and over with this segment is that they respond well to humor. This however, needs to be tied into your brand in a way that only you can use that humor.

2.       Add to the experience. This segment is primarily on social networks to stay connected with their offline friends and I guarantee that they’ll appreciate it if you help enrich that experience.

3.       Ask yourself “why do I think they should care about me?” Once you get that answer find a way to bring that to life while adhering to all the spoken and unspoken rules of social (that’s another post for another day) and this segment.

4.       Make their friends care. Cart before the horse, right? Well, kind of. But, if you can make groups of friends care than they will influence the rest. So, create ideas that micro-target groups of 12 – 17 year olds through interests that they might share.

5.       Get some FUN all up in here! Yes, it’s true they are primarily online to connect with friends but they also want to have FUN while doing it. Create a game for them to play – if done right, that will give you the ultimate level of interaction that all brand managers dream about.

Follow through with some of these ideas and you just might be welcomed into the exclusive 6% Club. Got any other ideas for how to reach this segment? Would love to hear them!

In the wake of Haiti’s massive and devastating earthquake, we’re now bearing witness to the largest text-based fundraising campaign for disaster relief to date.

Countless compassionate individuals combined with the girth of our social media world have led to an outpouring of financial and emotional support for the people of Haiti. As of Thursday morning, the American Red Cross had collected nearly $3 million in donations through text messages.

Both the American Red Cross and the Yéle Haiti Foundation have set up “text to donate” services and have asked Twitter users to text a number to make a donation, which is then added to your cell phone bill. #Text, #Help Haiti and #Yele are currently among today’s top 10 trending topics on Twitter.

Text-based donations get aid swiftly to those in need- Yéle Haiti’s technology partners Mobile Giving and Give on the Go have even waived the typical two-week waiting period to deposit the donations. As a result, Yéle Haiti says they’ll have nutrition bars, candles, blankets and flashlights on the ground in Haiti this Friday. Many text-based donation services even let you sign up for tweets to see how their donations are being spent.

These past few days have truly been a testament to the power that technology and social media hold- and as a wise man once said, “With great power comes great responsibility.”

To donate $10 to the American Red Cross’s earthquake relief efforts, text “Haiti” to 90099.

To donate $5 to Yéle Haiti, text “YELE” to 501501.

When I first downloaded Foursquare, I wasn’t sure what to expect. I mean, I’m already a Facebook and Twitter addict- how much more social media can a girl really need? Do my friends even care to know where I am at all times of the day? How often am I supposed to check in? Do I accept all friend requests or only people who I know? Do I really want complete strangers to know where I am?

After much thought, I came to the conclusion that everyone uses Foursquare for different purposes. Here are the five types of Foursquare users I have encountered:

The Cheater: Every Sunday night at 11:59pm EST the Foursquare leaderboard resets. Ever wake up on Monday morning and wonder how one of your friends already has 150 points? The truth is you probably need to get more honest friends, because this friend is a cheater.

The Hungry Tiger: Have any friends on Foursquare who check in at every single place they go- including every subway stop or convenience store? The friend may be classified as “The Hungry Tiger”, someone who can never get enough of Foursquare.

The Hot ‘n’ Cold: I have a few friends like this- those who can’t decide how they really feel about Foursquare. Sometimes they will check in and once they get a badge they quickly turn into The Hungry Tiger, but that rapidly slows down after about a week.

The Commitment-Phobe: This type of user (such as Melvin) has an account, but never uses it. Simple as that.

The Star Performer: This user in my opinion is the ideal Foursquare user. They check in at the appropriate places, such as restaurants and bars, yet refrain from checking in while simply purchasing a pack of gum at the deli across the street.

Given Foursquare’s rapid popularity, users are bound to encounter at least one of the above types. Some people even believe Foursquare could become the next Twitter. Keep your eyes open, folks- this is one social networking bus you won’t want to miss.

Monday, the New York Times launched TimesPeople—a social networking add-on to its website the publication hopes will evolve the media giant into a more robust community of readers in a web-obsessed world.  Obviously a response to the increasing takeover of micromedia channels and alternative media sources, TimesPeople is NYT’s declaration that they’ve joined the party.  But having seen the new feature set in action—perched pleasantly atop nytimes.com—I have to ask: is this just 2.0 lipstick on a 1.0 pig?

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Twitter has teamed up with Current TV  to allow viewers of the presidential and vice presidential debates to Tweet  their opinions and have them appear live onscreen, giving the TV audience unprecedented access to commenting on the nation’s political discourse.
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