Grown Up Thinking

On November 6^th, 2011, our city hosted one of the world’s greatest road races, the ING New York City Marathon. With over $600,000 in prize money, over 100,000 applicants and over two million spectators, this iconic event is one that tops the charts for many.

In its 41^st year, the Marathon went social in a variety of ways. Here are some of the latest and greatest ways spectators were able to support their runners on another level through technology:

Official ING New York City Marathon Mobile Spectator App: This app let users track up to 10 runners simultaneously, as well as watch live streams of the race and view an interactive course map. Another fantastic component of this app is that runners could use it to push out live notifications of where they were at along their five-borough journey.

TrackMyRunners via Web and SMS: This service allowed users to track up to five runners through their web browser or track up to three runners through text alerts. This service allowed tracking on race day and afterward, and there was no advance registration needed.

SupportYourMarathoner.com: Created by Asics America, this service allowed people to support their marathoners via pre-recorded videos, images and text that played over a large LCD screen triggered by the runner’s personalized RFID tag. Click here to watch the informational video of how this technology worked.

As someone who knew several runners participating, the ING New York City Marathon App made a world of difference when it came to tracking down my runners. Starting off in Brooklyn I was able to track my runners’ progress in real-time at mile 12, then headed to Manhattan where I was able to convince spectators who were already there to let me cut in front of them by showing them my app and telling them my runners would be approaching mile 18 at any moment.

It’s great to see a sport which is usually pretty isolated find ways to engage with spectators and aspiring runners alike. Which sporting events do you think would be a great fit for this type of social technology?

Mayor Bloomberg tweeted yesterday that the roadmap to make New York the number one digital city has been published. Called “Achieving New York City’s Digital Future” the report is over 60 pages of present situation, public feedback and data, and what’s in store for NYC.

I strongly encourage poring over the whole report, which is beautiful and intriguing. Not only is it inspiring to live in a city championing to be the number one digitally, it is amazing that we live in a place where social is understood and leveraged to the public and the city’s benefit.

As a social marketing agency we were particularly appreciative that the City recognizes the importance of good social strategy. The report reads, “The City’s most successful social media strategies are goal-based, aligning with agency objectives from the start, and employing social media channels appropriate to their audience and desired outcomes.” Bravo.

New York is doing a lot already to foster the development of digital tools and an open government. Here are some fun snippets I didn’t know before reading:

- New York has six official apps. One is dedicated to finding free condoms based on location, and another offers sobriety tests and info on safe rides home. Go NYC.
- The NYC Big Apps (HAH!) competition provided city data to developers to create independent applications – there were over 100 developed using public API
- The Urban Canvas competition wrapped up and features 4 finalists whose designs can be downloaded by building owners to make scaffolding more appealing
- You can use the hashtag #askmike to get your question answered by the Mayor on his Friday radio show

As for what’s next, here are some highlights of the roadmap:

- A new Facebook presence will be unveiled during Internet Week featuring apps that support the open government infrastructure
- A Foursquare badge will be introduced by the City to incentivize residents to explore public places
- Implementation of a DataMine API that gives developers access to 350+ data sets including:

- Citywide Events and Festivals
- Wi-Fi HotSpot Locations
- Map of Playgrounds
- Bicycle Parking Locations
- Tree Census
- Art Gallery Locations
- Subway Entrances
- A hub for all New York City mobile apps
- The launch of geo-targeted mobile notification services for emergencies so you know what’s happening around you

What do you want to see in New York’s future?

Today is the day you’ve (I’ve) been waiting for. iPhone OS 4 for all 3G and 3GS iPhones! The new iPhone HD hardware! The air is thick with anticipation and excitement for Apple’s forthcoming announcements. WWDC is one of the few scheduled times in the course of the year when Apple (i.e. Steve Jobs) descends from the mountain to give us the good word.

Steve will be delivering the keynote presentation at 1PM EST. Tune in for live blogging updates at either MacWorld (they always do a great job of this), or from Engadget.

Or you can be like me, and jockey between both of those links at the same time- and maybe a third. Here are some rumor roundups on what to expect. See you on the flip side!:

- Fast Company – Apple WWDC 2010 Rumor Round-Up [Updated]
- Apple rumored to debut Safari 5 with Reader, Bing at WWDC
- Apple’s Multi-Touch Trackpad Leaks Ahead of WWDC

What do you think Apple will unveil today?

P.S. Remember when Gizmodo purchased a stolen iPhone HD and published all the details they could about it a little while back? Yeah, well, looks like they were not granted a press pass to the event this year. As I’ve heard, Apple isn’t thrilled with them for spilling their intellectual property all over the place. It’s a messy situation for both sides of the case. Steve Jobs defended their pursuit of the perpetrators last week at the D Conference w/ Walt Mossberg:

Last week I stumbled upon a new iPhone app called CauseWorld, which allows users to check in to places and receive Karma points. The points can then be donated to nine potential causes including Support A Classroom, Give Clean Water, and Donate A Book. The model is basically Foursquare with a charity tie-in, allowing users to gain badges while giving back to charity through small micro actions. The app is free and sponsored by Kraft Foods and Citi. There’s also a feed via Facebook Connect which allows you to publish your donations to your Facebook wall.

CauseWorld is a great example of brands connecting with causes and amplifying their message through social media. In December, Foursquare launched a cause campaign with CampInteractive sponsored by Pepsi that donated $0.04 for each check-in. While the program was a great way to bring CampInteractive’s cause into the mainstream and align Pepsi, the CauseWorld app takes it a step further by allowing consumers to choose what cause matters most to them, and amass ‘do-gooder’ badges.

Another solid example of brands aligning with causes to rally consumer participation across social media is the Chase Community Giving program, which just announced their winners (congrats to my peeps at Invisible Children, who won a $1 million donation). The program gained over two million Facebook fans, and aligned cause with 500,000 charities that participated for a chance to receive $25k, $100k, or $1 million grants. In total, Chase Community Giving handed out $5 million to a variety of worthy organizations.

The beauty of the program is it unlocked the potential of these charities’ reach through social voting, with top charities generating over 100k user votes and rallying their fans to support their cause in a central social space. Excellent use of tying together social media, cause, community and a brand under a single campaign.

When two old acquaintances and Facebook friends sacrificed me for a lousy Whopper, I knew Burger King was onto something big… and that my feelings were just a little bit hurt. Burger King had created a successful Facebook application called the Whopper Sacrifice, which rewarded people with a free Whopper for sacrificing 10 friends. A brilliant concept that I wish I’d thought of. It’s so great because it has everything a successful Facebook app needs. It has an incentive, it has a viral component, and it’s useful.

There’s currently an oversaturation of Facebook applications out there. Many companies see that Facebook is the new thing but they haven’t figured out how to use it yet. A lot of companies force applications or features, regardless of whether people want them or not. Part of the success of the Burger King application is that it came out of necessity to let people do some spring-cleaning to their buddy lists. Using caution to not make the application seem mean spirited, it was given a lighthearted spin with the message, “Todd likes you but loves the Whopper. Todd sacrificed you for a free burger at Whopper Sacrifice.” 184,000 sacrifices later, it’s still going strong.

ADDED: 1/22 – In a sad moment for marketers, Facebook removed the Whopper Sacrifice from their website, but not before nearly 234,000 friends were scarfificed. Facebook claimed that the application violated their policy that people cannot be notified when they are unfriended. A modified version of the app is expected to go live shortly.

I’ve lived in the same apt going on 3 years. It’s been nice, but I’ve never been able to get reception on my phone.  It’s always been one of those “dead zones” everyone is talking about. I’ve been through 4 phones in these 3 years–0 bars the whole time.

The other day while surfing the app store on iTunes I came across Fring, an app that among other things allows you to connect your phone to a WiFi network to make free VOIP calls.  ”Wow!” I said to myself, “What a find. I can totally use this in my apt!” I downloaded the free app, but quickly ran into a roadblock. I didn’t want to pay for skype, but the app says “free calls”–was this just another disappointment in the legally ambiguous 2.0 world?

I went to the Fring section on iTunes–no help. I went to the Fring website–no help. WTF. I then googled “free calls fring iPhone.”  Lo and behold–a consumer tutorial on YouTube gave me the exact step by step instructions I needed to solve my problem–legally and easily.

I think we’re seeing now with our plug-and-play, ADD, instrant gratfication culture, people want to solve probelms as they arrive, and look for the authentic voice of fellow consumers to answer their questions. No one is reading instruction manuals anymore–the connectivity of 2.0 world has alowed consumers to reach out and collaborate to solve problems.