Grown Up Thinking

This article appeared as part of MediaPost’s Engage:Teens Publications. To read the original post, click here.

A teen, a Millennial and a Mom walk into a restaurant for dinner. The Mom has a coupon for 10% off that she got for “liking” the bar’s Facebook page, the Millennial checked in on Foursquare to get a free drink, and the teen has nothing and is too busy texting her friends to care.

Teens are a unique audience. They have their own needs and social drivers that are unique to their stage in life. Many marketers assume that, because teens are young, their needs are the same as Millennials and that they will interact with brands in the same way.

New research is showing that teens have their own needs and behaviors that are different from other generations. If you’re a marketer looking to reach teens, it’s vitally important that you always have your finger on the pulse of the teen audience. As technology evolves, teens are finding their own uses for it that are unique to their personal and social needs.

There are some myths about marketing to teens that every marketer can learn from.

Myth #1: All teens want smartphones
While it is true that teens want phones, smartphone adoption has only reached 31% as of 2010. If 90% of teens own a cell phone, why aren’t they buying smartphones? The answer is actually pretty simple: texting. Teens send an average of 3,339 texts per month, and typing that many messages on a touch screen is a lot more difficult than typing on even the most basic phone keyboard. That’s why BlackBerry is one of the most popular phones for teens.

Click here to read the rest of David’s teen marketing myths.

As a self proclaimed caffeine addict with an unreasonable loyalty to Dunkin’ Donuts’ hazelnut blend, I couldn’t help but be lured by their latest social media campaign aimed at finding the chain’s number one fan.

Named The Ultimate Dunkin’ Donuts Coffee Fan Contest, the contest requires consumers to submit a 60 second or less video to the Dunkin’ Donut’s Facebook page for the chance to win the ultimate Dunkin’-lovers prize – 60 months of free coffee and a trip for two to Costa Rica to tour the Dunkin’ Donuts Coffee Lab (a dream come true for a recent college graduate, like myself, who spends a whopping $2.05 on her morning joe).

Contestants can submit their videos through October 20^th. Public voting starts October 21^st; however, 75% of the video’s overall score will come from Dunkin’ judges. In addition to the grand prize, ten Facebook fans will earn 12 months of free coffee.

While Dunkin’ Donuts is no stranger to social media campaigns, this is their first Facebook-only campaign – a very smart strategic move for a company touting over two million Facebook fans.

With many other brands also administering number one fan contests to engage consumers, I believe Dunkin’ will come out on top. Knowing the nature of brand loyalty I can safely assume anyone even half the Dunkin’ devotee I am will be just as eager to jump on this prize.

I am so excited about the potential of Facebook’s open graph that I want to look further into its driving force: the “Like” button. The popularity and recognition of this little button is what propels the web’s social function, and the reason brands will see the results.

Many moons ago, when Facebook first created the “Like” button, there were skeptics. But, as with all good social media developments, users began to accept the “Like” button and it has since started a new trend in communication.

The phenomenon of the Facebook “Like” button is that it has become part of our daily expression. Online (and offline) it reigns.

It started when I received a letter in the mail (you know, with a stamp and everything) with a drawing of a Facebook “Like” button on the envelope. Then, I stumbled across this gem by Nation, which we’ve already started using in the Mr Youth office. You can also wear, send, or peel and stick a tangible button.

What other words could Facebook have chosen for this task? You “love” this. You “approve” this. You “concur”. You “agree”.  You “think this is the shiznit”.

Definitely not. Nothing else works! “Like” is the word. (I suppose Eisenhower had it right.)

Though this isn’t the first instance of web speak going face-to-face (OMG!), it is funny and realistic (more so than this). Facebook has turned a single word into everything we need to say; created such a strong need for this simple piece of feedback that we’ve asked for it to exist everywhere.

Now we need buttons for the rest of our emotional range.

I guess to sum it up, I “Like” this. Do you?

This article first appeared as part of iMedia Connection’s Social Media: In Focus

More than a fan aggregator

With its recent F8 announcements, Facebook has again one-upped the world as we thought we knew it. Brand marketers need to start looking at Facebook as a much deeper and broader solution than one that purely amasses a fan base. As Facebook rolls out new functionality, brands have the opportunity to act immediately in a variety of ways. In addition, it’s important for brand managers to re-imagine their brands by leveraging social enhancements.

Brands need to be able to take immediate advantage of features such as the “like” functionality, but they also need to be visionary in how they can build their brands for the future and become truly social. While I encourage brands to take part in these new advancements, we also need to make sure that we keep an eye on the Facebook future and build with this future in mind.

So, in the quest to make your brand truly social, uproot your assets and think of new ways to infuse them through Facebook integration and by adding key social layers to the brand experience. Look toward the future and start evaluating the role that Facebook can play at retail, on the ground, and across every channel your brand touches. Not all opportunities will be a fit, but one thing is for sure: If you only look at Facebook as a place to have a fan page, you are missing the greater offering and will likely be sitting on the sidelines when the future arrives.

Get the full article here to take a look at some of Facebook’s new and evolving functionalities, as well as what they mean for your marketing efforts.

Nearly three months after the U.S. military gave the “affirmative” for online social media use, an intriguing thing began happening: the soldiers went viral. Up until now, the military had very strict policies on sites such as YouTube or Facebook. No longer. The latest trend of music video-inspired mayhem is being created (quite creatively, by the way) by America’s few and proud. And they’re hamming it up in renditions of Lady Gaga and Miley Cyrus for all the world to view, share and “Like”.

I have a wild theory. Call me crazy, but I find this new wave of humanized soldiers (“They’re just like us!”) to be a brilliant, if unintended, underground marketing scheme to recruit soldiers. These men are rocking boot camp and risking their lives–sure–but they’re also gaining worldwide exposure and having a blast, too. Signing up now seems a lot more “Animal House” than “Apocalypse Now”. And that’s a good thing for luring new soldiers to enlist in an uncertain time of turmoil in the middle east. Time will tell if recruitment numbers go up, but I think this is a fascinating trend worth following. In a time of war, it certainly won’t make the numbers go down. Not when there’s a new Gaga parody to be performed in the barracks, right? See for yourself:

There’s been a lot of buzz about Facebook’s growth as they try to stay on top of social media development. No one site “owns” the entire social media landscape; however, Facebook is making significant headway in making their site a one-stop-shop for all of your online interactions. Here are six reasons why I believe that Facebook will reign supreme over other social utilities:

1. Connecting: The average Facebook user has 130 friends, and with over 400 million active users that’s over 52 billion social connections. This dominance affords a huge opportunity for Facebook to integrate new social platforms.

2. Email: Facebook is rumored to be developing a full-fledged email system that could eliminate the need for a separate email accounts.

3. Social Plug-Ins: Due to the popularity of the “Like” function, Facebook is now competing with sites like Yelp by providing integration on to other sites around the web.

4. Facebook Chat: Facebook recently added a feature to their instant messaging system that allows users to make Friend Lists within Facebook Chat which will no doubt increase its use over other services.

5. Geolocation: Applications like Foursquare have made a name for themselves in this increasingly popular space, but now Facebook is jumping on the band wagon.

6. Facebook Connect: Facebook Connect eliminates most barriers to entry for engagement on other sites. Now that this process is being made even easier, it will continue its rapid growth in integration.

Check out some more information and insights from today’s F8 keynote presentation here.

An hour-long high school dramedy series that’s a musical? Let’s face it: Glee initially had everything going against it. Time will ultimately tell, but skeptics be damned. This year’s Golden Globe winner for Best Comedy Series turned out to be a runaway hit that has yet to lose steam as it heads into the second part of its freshman season. Above all, the show’s writing is top notch by melding a perfect blend of edgy dark humor and a lot of heart. The talent of the young cast is undeniable. And Jane Lynch turns anything into comic gold. But producers were faced with some tough challenges right from the start. How to get people to actually tune in? Enter social media and a relatively risky gamble on an aggressive interactive marketing campaign.

First of all, Fox chose to debut the pilot episode months before its actual season debut in order to capitalize on its 20+ million captive audience from American Idol. They then utilized the down time to really gain traction online by engaging with their most passionate fans (or ‘Gleeks’). Currently, @gleeks has a nearly 50,000 person following on Twitter and almost 2 million fans on Facebook. Mix that with its very own YouTube channel with exclusive content, PR-worthy appearances (Oprah!) and even nationwide mall performances. Yep, everyone’s all abuzz over the little show that could.

Blurring the line between fan and fiction even further, Glee has since launched a national casting campaign for new characters to appear on the series. Fox also recently released an interactive “hypertrailer” allowing viewers to click and “fan” the show’s cast members on Facebook, who also participate live on-air in weekly re-run episodes (or “Tweetpeats”) much like the cast commentary on today’s DVD and Blu-ray discs.

So what’s so significant about Glee’s marketing strategy, anyway? At its core, it is truly a niche show. But a very enthusiastic niche crowd at that. And Glee is giving that very core audience exactly what they want: access and interaction. At a time when studios are shuttering unauthorized playback of content and guarding creative copyrights like a fortress, this show is practically shooting it across America through a t-shirt cannon. Whether it be the show’s music content (consistently charting week after week on iTunes) or capturing that “underdog” spirit in everyone, Glee has succeeded in truly crossing all media types, including a forthcoming iPhone/iPad app. That makes it one of the very first scripted shows to actually achieve results in reaching out to a young, digital audience with significant viral success. That’s definitely a social media coup to be gleeful about. I, for one, am proud to be a Gleek. Who’s with me?

Glee resumes its season on Tuesday,  April 13 on Fox.

QR codes have been all the buzz these past few weeks and many companies are taking advantage of this new trend. QR stands for Quick Response- because they can be scanned quickly by a mobile phone via its camera. QR codes can be used to pull information from one location and stored directly into your mobile phone- anything from links, videos, photos and more.

One company that sticks out (literally and figuratively) is Stickybits. Stickybits produces two-dimensional barcodes users can attach to any real world object. For example, take a sticker and put it on your business card, scan it with either the iPhone or Android app and upload a full PDF version of your resume to the sticker. When others scan the barcode on your business card, your resume will be at their fingertips.

This is just one example of how QR codes are changing the way we think about barcodes. Facebook is also jumping on the QR bandwagon and will be used with an upcoming version of the Facebook mobile app. Facebook is still keeping the details under wraps until April, but some predict that QR codes will be most useful for Facebook’s integration of location-based social networking. In addition, QR codes will be useful for businesses who want to engage with consumers on a deeper level.

Stayed tuned, and don’t be surprised if you start seeing QR codes everywhere. Happy scanning!

If I were in the sports marketing department at Northern Iowa, I’d be working overtime (no pun intended) to get my basketball coach on Facebook and Twitter by, like, yesterday. Your school just knocked off a giant in the NCAA Tourney and now you’re the trending topic of the week. Embrace it.

How many opportunities does a small school such as Northern Iowa get to have millions of people reading, watching and talking about them? Schools are businesses, and businesses need to build their brand in order to attract new customers (or in this case, students).

A school and coach that’s doing it right? Check out Kentucky’s Coach Cal. He has over 138k fans on Facebook and over 1.1 million Twitter followers…WOW. I imagine there are a couple brands that would pay good money for that type of online community.

How many of those Facebook fans are high school students still deciding on which school they will attend? How about potential basketball recruits looking to get to know the coach? He even goes on to promote a Nike contest that the University of Kentucky is participating in to help rally votes and get the University more exposure.

So, Ben, even though your Panthers crushed my dreams of bracket supremacy by defeating Kansas, I forgive you and would like to offer you a bit of advice if I may:

Please, speak to your marketing department and ask that they set you up with some social media networks pronto. The world is listening and you’ve just signed a big ol’ 10-year contract extension to stay at Northern Iowa (congrats BTW) – better start building that brand while you have our attention.

There are many among us who cherish the days when we get to indulge in a hearty breakfast of pancakes and syrup instead of our usual cup of coffee and too much to do. Well today is our day, because it is officially National Pancake Day according to IHOP, and the folks over at the famed food shop are taking a new approach to promoting it with a Web 2.0 spin!

For starters, IHOP enlisted Miss America 2010 to be the official spokesperson for National Pancake Day to support the nationwide promotion and tie-in with the Children’s Miracle Network. On the official National Pancake Day website consumers can share information via their social networks and sign up to receive celebrity wake up calls reminding them to celebrate with some pancakes. If you’re one of the 74,000+ IHOP Facebook fans you may have noticed that you were automatically sent to the National Pancake Day tab this morning while IHOP employees across the country took to their local IHOP Twitter accounts to spread the news about the promotion and were even triumphant enough to earn IHOP a spot in the coveted “Trending Topics” list on Twitter. Overall I’d give IHOP an “A” for effort, but a “B” overall for their Web 2.0 centered celebration. They’ve got a lot of room to make this a full-blown social media extravaganza, and this is a great step in that direction.