Grown Up Thinking

The Mr Youth Creative team was in good company Friday night. As guests at the One Show Interactive Awards at New York’s Terminal 5, we were both surrounded and inspired by an eclectic and talented crew of colleagues. Each year, the One Club recognizes the agency teams behind the most innovative and buzz-worthy advertising of the last 12 months.

Here’s our personal compilation of the “wow”-worthy winners that made us applaud hardest:
 
Kindling a community of composers…

“Sounds of Hamburg” | Client: Philharmoniker Hamburg
Agency: Jung von Matt, Hamburg
Award: Gold Pencil, Websites and Microsites: Services

Because at the end of the day “it’s just advertising”…

“Pink Ponies” | Client: john st.
Agency: john st. advertising, Toronto
Award: Gold Pencil, Online Films and Video: Self-Promotion – Single

An awareness-builder of a different kind…

“The Girl Store” | Client: Nanhi Kali (K.C. Mahindra Education Trust)
Agency: StrawberryFrog, New York
Award: Bronze Pencil, Websites and Microsites: E-Commerce

Comedic gold for the cause…

“Devin & Glenn” | Client: Overturn Prop 8
Agency: Furlined, Santa Monica
Award: Silver Pencil, Online Films and Video: Public Service/Non-Profit – Single

Crowdsourcing creativity to honor the Man in Black…

“The Johnny Cash Project” | Client: American Recordings/Lost Highway
Agency: @radical.media, New York
Award: Gold Pencil, Websites and Microsites: Social Networks/Community

Some other favorites:

“Fastball” | Client: Google | Agency: BBH, New York

“UNIQLO Lucky Counter” | Client: UNIQLO | Agency: Dentsu, Tokyo

“Pay With A Tweet” | Client: Innovative Thunder | Agency: R/GA, New York

“I Am Not An Artist” | Client: Elisava | Agency: Soon in Tokyo

“Nike+ GPS” | Client: Nike | Agency: R/GA, New York

“The Fun Theory Winner – The Speed Camera Lottery” | Client: VW Sweden | Agency: DDB, Stockholm
 
A hearty high-five to all of this year’s winners. Keep our seats warm.

According to a new Forrester Report, only 6% of 12- 17 year olds want to be friends with a brand on Facebook. This presents a major challenge, and opportunity, for brands when trying to interact with one of the most prized demo segments. The report goes on to state that the segment doesn’t think brands should be on social media and, if they do have a presence, should serve a passive role by listening and responding to their requests as they come up.

I say phooey. Well, to be clear, I think it’s incredibly important to listen to the segment and respond to their needs in social media but, more importantly, I think there’s fertile ground in social to proactively interact with them. I remember reading that Henry Ford once said something like “if I always followed my consumer research a car would have never been invented because they would have asked for a faster horse.”

I think the same approach should be applied to the 12 – 17 year olds in regards to how they engage with brands in social media. The challenge is determining how your brand can be relevant since, as we all know, all brands are unique. Some brands have an easier job than others – I’m talking to you Skittles – because what they offer is inherently sought after by 12 – 17 year olds. I mean, who didn’t like candy as a kid?

But for others, achieving relevance is more challenging which makes it that much more rewarding when you achieve it! And I’m not talking about the relevance from a marketer’s perspective. I’m talking about relevance from the 12 – 17 year old’s perspective which can be much different than the former.

In order to be relevant, gain Facebook fans and ultimately maintain ongoing interactions with this segment, brands must answer one very simple question: Why should I care about you, Brand XYZ?

Here are five ideas for how to achieve relevancy and make them care about your brand on Facebook.

1.       If humor aligns with your brand’s personality – USE IT. One time-tested approach that’s worked over and over with this segment is that they respond well to humor. This however, needs to be tied into your brand in a way that only you can use that humor.

2.       Add to the experience. This segment is primarily on social networks to stay connected with their offline friends and I guarantee that they’ll appreciate it if you help enrich that experience.

3.       Ask yourself “why do I think they should care about me?” Once you get that answer find a way to bring that to life while adhering to all the spoken and unspoken rules of social (that’s another post for another day) and this segment.

4.       Make their friends care. Cart before the horse, right? Well, kind of. But, if you can make groups of friends care than they will influence the rest. So, create ideas that micro-target groups of 12 – 17 year olds through interests that they might share.

5.       Get some FUN all up in here! Yes, it’s true they are primarily online to connect with friends but they also want to have FUN while doing it. Create a game for them to play – if done right, that will give you the ultimate level of interaction that all brand managers dream about.

Follow through with some of these ideas and you just might be welcomed into the exclusive 6% Club. Got any other ideas for how to reach this segment? Would love to hear them!

We’ve found a lot that is inspiring and LOL-worthy this week (and it’s only Wednesday!) Here’s a shortlist – our spring gift to you, dear reader.

The @bronxzooscobra: Ok so it may be scary and awful that a 20-inch, pencil-thin, extremely venomous cobra is missing in the Bronx Zoo, but it is hilarious for us that our slithery, parseltongued friend is tweeting about her adventures.  Let’s hope that the zoo will find the amusement in this amidst their dismay, as 120k+ other Twitter users are.

Kraft Mac and Cheese “cnt sleep” Spots: With a speedy production turnaround reminiscent of Old Spice, these new clips (all are featured on the Kraft Facebook page) were inspired by consumer tweets about mac and cheese. One spot aired on Conan and Lopez Monday night, and it was so successful that agency CP&B repeated it again on TBS last night.

Stella Artois – Triple Filtered: From a gritty and sobbing Adrian Brody to this newest shabby and love-struck gentleman, the male cast of Stella ads play on a fun egocentrism that describes the brand itself.  In this London-created TV/Cinema campaign, our leading man finds himself chasing after a girl out of his league.  In three smooth steps he goes from scruffy to sophisticated.

Ashley Boo Facebook App – A take-down from the Hunter Shoots a Bear campaign, this Flash integration to promote Rounds (a video chat service) is intended to show the spirit and capabilities of the brand.  The fake profile of Ashley Boo gives you a taste of what you and your friends can do together using the service.

What’s on your radar this week?  Let us know in the comments!

Very interesting panel this morning on how brands can be proactive and reactive to extinguish ASAP. Key takeaways:

- Come up with a strategy in the beginning – are you or are you not going to allow consumers to engage with you? Brands should really allow consumers to engage with them, but set ground rules up front so consumers know when their posts might be taken down.

- Absolutely use a suite of social listening tools so you can be proactive in detecting and addressing potential crises before they become detrimental.

- The most credible thing out there is consumers who jump in and help you solve your problems. Ideally consumer support should happen organically, you don’t want to have to rally. This will happen if you foster your consumer relationships and create consumer loyalty from the beginning.

- Everyone loves to write on a wall so that their feedback – positive and negative – can be broadcast. Know that creating a customer support tab will not stop this. Brands need to accomodate how their consumers want to provide feedback.

- If you have a specific call to action to “Like” a page when a consumer arrives there for the first time, the fan conversion jumps from around 25% to around 45%.

- DO NOT hire an intern to run your Facebook page. You need to have one experienced person who knows the social media ropes to run your page on a daily basis. It is a full time job that requires someone who knows your brand and consumers inside and out.

Panel information: http://schedule.sxsw.com/events/event_IAP7900

This article appeared as part of MediaPost’s Engage:Teens Publications. To read the original post, click here.

A teen, a Millennial and a Mom walk into a restaurant for dinner. The Mom has a coupon for 10% off that she got for “liking” the bar’s Facebook page, the Millennial checked in on Foursquare to get a free drink, and the teen has nothing and is too busy texting her friends to care.

Teens are a unique audience. They have their own needs and social drivers that are unique to their stage in life. Many marketers assume that, because teens are young, their needs are the same as Millennials and that they will interact with brands in the same way.

New research is showing that teens have their own needs and behaviors that are different from other generations. If you’re a marketer looking to reach teens, it’s vitally important that you always have your finger on the pulse of the teen audience. As technology evolves, teens are finding their own uses for it that are unique to their personal and social needs.

There are some myths about marketing to teens that every marketer can learn from.

Myth #1: All teens want smartphones
While it is true that teens want phones, smartphone adoption has only reached 31% as of 2010. If 90% of teens own a cell phone, why aren’t they buying smartphones? The answer is actually pretty simple: texting. Teens send an average of 3,339 texts per month, and typing that many messages on a touch screen is a lot more difficult than typing on even the most basic phone keyboard. That’s why BlackBerry is one of the most popular phones for teens.

Click here to read the rest of David’s teen marketing myths.

As a self proclaimed caffeine addict with an unreasonable loyalty to Dunkin’ Donuts’ hazelnut blend, I couldn’t help but be lured by their latest social media campaign aimed at finding the chain’s number one fan.

Named The Ultimate Dunkin’ Donuts Coffee Fan Contest, the contest requires consumers to submit a 60 second or less video to the Dunkin’ Donut’s Facebook page for the chance to win the ultimate Dunkin’-lovers prize – 60 months of free coffee and a trip for two to Costa Rica to tour the Dunkin’ Donuts Coffee Lab (a dream come true for a recent college graduate, like myself, who spends a whopping $2.05 on her morning joe).

Contestants can submit their videos through October 20^th. Public voting starts October 21^st; however, 75% of the video’s overall score will come from Dunkin’ judges. In addition to the grand prize, ten Facebook fans will earn 12 months of free coffee.

While Dunkin’ Donuts is no stranger to social media campaigns, this is their first Facebook-only campaign – a very smart strategic move for a company touting over two million Facebook fans.

With many other brands also administering number one fan contests to engage consumers, I believe Dunkin’ will come out on top. Knowing the nature of brand loyalty I can safely assume anyone even half the Dunkin’ devotee I am will be just as eager to jump on this prize.

We all knew it was coming – the day when “Go Green” would blow up to a precarious balance between conscientious and meaningless.

On Tuesday I attended the “Marketing Green without Greenwashing” panel for Advertising Week, and came away with some interesting, if disheartening, facts about the spectrum of green.

Whether deliberate or not, companies in every industry are making false claims and committing the Sins of Greenwashing.  This 2009 study showed that 98% of “green” products committed at least one of these sins (they analyzed 2,219):

1. Fibbing

2. No proof

3. Irrelevance

4. Hidden trade-off

5. Vagueness

6. Lesser of two evils

7. Worshiping false labels

So what do we look for?  As we wait for better standards and the new FTC Green Guide, we need to educate ourselves.  Here are some starters:

- Read the fine print on packages with eco labels and certifications
- Beware of claims insinuating a general or vague environmental benefit
- Look for specific facts about what makes the product a greener option
- Words like “natural” and “biodegradable” can be meaningless due to chemical processing and controlled testing, respectively

My mom used to tell me all the time, “Every dollar is a vote.”  This power to determine what is most important and relevant in environmentally-friendly products will shape future policy.  If false labels and misleading claims reduce the efficacy of consumers – companies making valiant efforts and presenting authentic, transparent information will suffer under the bulk of fallacies.

So no matter what hue of green you’re going for, be smart and deliberate in your pursuit.

What do you think about the current state of Greenwashing?

I came across a box of Barnum’s Animal Crackers the other week at a train station in Delaware and immediately noticed the packaging overhaul. To celebrate the Year of the Tiger, Lilly Pulitzer has teamed up with Nabisco Barnum’s Animal Crackers, to create special packaging to support the WWF with a goal to raise $100K to save the Sumatra Tigers.

Why is this interesting? For one, its an older brand that is getting a fashionable face lift. Through partnering with a modern, nationally known fashion brand they are definitely appealing to moms, but also making a cause connection between their animal crackers and real world animals, which can be a great education element for young kids. In short, the product has a real educational effect on young children and can teach them about endangered species causes. Furthermore, they are issuing one million of these limited edition boxes, so the campaign has some decent scale to it.

On top of all that, it’s an unexpected collaboration, which is what makes it great. I love seeing brands like this partner up for the purpose of a common cause. Overall it feels genuine. Lilly Pulitzer is issuing animal prints as part of their line this season to support Wildlife, so the elements all tie in well without feeling forced or like a sell out.

We need to encourage more mass-brands to step out of their comfort zones and predictable patterns. They should be entering new spaces, initiating unlikely collaborations and using their reach for the greater good. I’d love to see these boxes make their way down the runway of Fashion Week. Who knows? They may even make good upcylced purses for cell phones and essentials.

So what unexpected brand collaborations have caught your eye these days? Leave a comment and let us know.

This article appeared as part of MediaPost’s Engage:Teens Publications. To read the original post, click here.

So here is my report not from the sidelines, but from the mud pits of Bonnaroo Music & Arts Festival in Manchester, Tenn. I was only there for 36 hours of it, but had enough time to party with festival children, see some killer bands perform, participate in the festival revelry and witness some brands in action.

In my eyes, event sponsorship is all about heightening the consumer’s experience. I hope for the sake of our industry, that corporate culture has graduated from thinking signage and logo placement equates to consumer retention and interest.

The true play for a brand in the event activation space is to elevate the event goers’ experience by ultimately conveying that the brand understands what the consumer is going through. Once a brand understands and connections to the consumer’s emotional event experience, they can effectively add real value as a sponsor.

Additionally, event producers don’t have the time to offer every amenity, every perk, every nice-to-have since they are focused on the entertainment and general production needs. I’m sure every festival producer says, “That’s a great idea; maybe we’ll get to it next year.” Four years later, it’s still a great idea but hasn’t been executed. This leaves a huge opportunity for brands to elevate their activations.

A quick snapshot of Bonnaroo to properly set the stage: four days of music and mayhem on a 700-acre farm in the middle of nowhere. There is no escaping the festival grounds. The average teen I spoke with drove 8+ hours and stayed in a basic camp tent with minimal amenities. Most didn’t have a basic fan in their tent and it was insanely hot. Bonnaroo isn’t an event; it’s a cultural movement comprised of loyal adventure seekers, with approximately half of 100,000 attendees being teens and college-aged.

Click here to read more of Doug’s experience at Bonnaroo 2010, and how some brands got it right.

This article first appeared as a PROMO Xtra Editor’s Pick at promomagazine.com

There is a cultural identity crisis occurring among consumers and brands, with each wanting to emulate the other. The byproduct of this shared admiration is an exponential opportunity for word of mouth and social media marketers to play a central role in the facilitation of this ongoing shift.

Brands as People
Brands are finally starting to realize that they can no longer act like the faceless logos they once portrayed. They now need to establish a persona that is approachable and opinionated. Brands need to strive for relationships with consumers and learn to listen so that a two-way dialogue can be established. They need a face and voice that can fully express their multi-faceted product or service offerings. In short, brands need to emulate people.

Honda and Ford have done a nice job humanizing their brands as evidenced by their respective Twitter handles @alicia_at_Honda and @ScottMonty. These players are learning out how to build personas out of well-known brands that are approachable, distinct, and warm.

Both Alicia and Scott have mastered the art of seamlessly integrating their personal opinions with factual product information to serve as a human element to the historically bureaucratic automotive industry. Accessibility, humanity, and responsiveness are no longer traits people expect from just a trusted friend, it is something they demand from a trusted brand.

Click here to read the full article and learn how to morph your brand into a person.