Grown Up Thinking

Since last year, the University of Southern California has been using Foursquare to foster a sense of campus community by embracing everything from venues and specials to tips and lists. With over 18,000 followers and 135,000 check-ins to date, USC’s adoption of the location-based social platform has proven that Foursquare can do so much more than dish out badges.

In this case study we see a traditional institution proactively reach students in a way that resonates with them. True, our Class of 2015 study tells us only 12% of college students are on Foursquare. However, with the right formula and a little innovation, USC has proven that Foursquare can thrive among college students when used in a way that benefits them. Bucket list for seniors? Campus event updates? Bookstore discounts? Yes, please.

USC isn’t the only university jumping on the Foursquare bandwagon, and it’s not “new news” either. Last year Foursquare forged a relationship with 20 universities across the country to, as the Foursquare blog says, help “students, alumni, and staff connect with each other, find new and interesting things to do, and earn rewards for exploring their campus and nearby areas.”

So, on your next trip to SoCal be sure to take the virtual campus tour via Foursquare and check into at least five spots along the way. This could earn you some sweet campus swag and maybe even the True Trojan badge!

According to a new Forrester Report, only 6% of 12- 17 year olds want to be friends with a brand on Facebook. This presents a major challenge, and opportunity, for brands when trying to interact with one of the most prized demo segments. The report goes on to state that the segment doesn’t think brands should be on social media and, if they do have a presence, should serve a passive role by listening and responding to their requests as they come up.

I say phooey. Well, to be clear, I think it’s incredibly important to listen to the segment and respond to their needs in social media but, more importantly, I think there’s fertile ground in social to proactively interact with them. I remember reading that Henry Ford once said something like “if I always followed my consumer research a car would have never been invented because they would have asked for a faster horse.”

I think the same approach should be applied to the 12 – 17 year olds in regards to how they engage with brands in social media. The challenge is determining how your brand can be relevant since, as we all know, all brands are unique. Some brands have an easier job than others – I’m talking to you Skittles – because what they offer is inherently sought after by 12 – 17 year olds. I mean, who didn’t like candy as a kid?

But for others, achieving relevance is more challenging which makes it that much more rewarding when you achieve it! And I’m not talking about the relevance from a marketer’s perspective. I’m talking about relevance from the 12 – 17 year old’s perspective which can be much different than the former.

In order to be relevant, gain Facebook fans and ultimately maintain ongoing interactions with this segment, brands must answer one very simple question: Why should I care about you, Brand XYZ?

Here are five ideas for how to achieve relevancy and make them care about your brand on Facebook.

1.       If humor aligns with your brand’s personality – USE IT. One time-tested approach that’s worked over and over with this segment is that they respond well to humor. This however, needs to be tied into your brand in a way that only you can use that humor.

2.       Add to the experience. This segment is primarily on social networks to stay connected with their offline friends and I guarantee that they’ll appreciate it if you help enrich that experience.

3.       Ask yourself “why do I think they should care about me?” Once you get that answer find a way to bring that to life while adhering to all the spoken and unspoken rules of social (that’s another post for another day) and this segment.

4.       Make their friends care. Cart before the horse, right? Well, kind of. But, if you can make groups of friends care than they will influence the rest. So, create ideas that micro-target groups of 12 – 17 year olds through interests that they might share.

5.       Get some FUN all up in here! Yes, it’s true they are primarily online to connect with friends but they also want to have FUN while doing it. Create a game for them to play – if done right, that will give you the ultimate level of interaction that all brand managers dream about.

Follow through with some of these ideas and you just might be welcomed into the exclusive 6% Club. Got any other ideas for how to reach this segment? Would love to hear them!

The most fascinating piece of this conversation, sparked by Mr Youth’s very own Matt Britton (far right), was the topic of anonymity online. As brands become people and people become brands, the online presence of every person will be the dominant record of your life story and personal brand attributes. As many teens start conversations online there is a trend of hiding behind a curtain in order to truly be themselves. Teens feel a need to create a persona online to express themselves and be someone that they don’t have the opportunity to be in real life (or don’t feel comfortable being in real life).

There are goods and bads to anonymity. It makes teens feel safe and allows them to test and learn without damaging their real-life reputation, but at the same time discourages them from being themselves in real life, accepting who they are, and merging their online world with their offline world. The internet creates communities of acceptance. Let’s make the real world like that, too.

Looks like the premiere of the new MTV show, ‘Skins’, is stirring up a lot of controversy, both from the Parents Television Council and advertisers alike. With allegations sparking that the show is breaking child porn statutes, brands like Taco Bell state the commercial time is not “fit for their brand”. Now other advertisers are following suit, with brands like Schick, Subway, General Motors, H&R Block, and Wrigley no longer purchasing ads during ‘Skins’ programming. The Parents Television Council is trying, and effectively so, to get other brands to opt out of that commercial time, as well.

It’s apparent that although corporate brands will not want to be associated with the show, the bulk of the series’ commercials will come primarily from movie studios and TV networks. The irony lies in the success of the show in the U.K., where it originates. Some of the U.K.’s largest brands still air their commercials during ‘Skins’, and it is a very successful show overall. Abroad, the show initially stirred up some controversy, but has just confirmed its 6th season. In the U.S., everyone is talking about it, everyone knows about it, but brands don’t want to be involved. Even with millions of viewers watching the show and talking about it both online and offline, it’s still a dangerous investment for a corporate brand to make when teen sex, underage drinking and drug use are the rampant themes of the series.

Is buying a car what’s going to come to mind when watching a show about teenage drinking and drugs? Not so much. I can understand why companies like GM or H&R block would not want to affiliate their brands through a graphic show such as ‘Skins’, it clearly doesn’t talk to the brands message and doesn’t make sense. At the same time, the target audience of Taco Bell and Subway, for example, are watching and they are passing up the opportunity to talk to that consumer. Is it worth abandoning that air time?

MTV is clearly pushing the envelope here, but people are watching; about 3.3 million viewers watched the premiere this week, and 1.2 million were underage, according to Nielsen stats, even though the program is rated for those 17 and older.

This article appeared as part of MediaPost’s Engage:Teens Publications. To read the original post, click here.

A teen, a Millennial and a Mom walk into a restaurant for dinner. The Mom has a coupon for 10% off that she got for “liking” the bar’s Facebook page, the Millennial checked in on Foursquare to get a free drink, and the teen has nothing and is too busy texting her friends to care.

Teens are a unique audience. They have their own needs and social drivers that are unique to their stage in life. Many marketers assume that, because teens are young, their needs are the same as Millennials and that they will interact with brands in the same way.

New research is showing that teens have their own needs and behaviors that are different from other generations. If you’re a marketer looking to reach teens, it’s vitally important that you always have your finger on the pulse of the teen audience. As technology evolves, teens are finding their own uses for it that are unique to their personal and social needs.

There are some myths about marketing to teens that every marketer can learn from.

Myth #1: All teens want smartphones
While it is true that teens want phones, smartphone adoption has only reached 31% as of 2010. If 90% of teens own a cell phone, why aren’t they buying smartphones? The answer is actually pretty simple: texting. Teens send an average of 3,339 texts per month, and typing that many messages on a touch screen is a lot more difficult than typing on even the most basic phone keyboard. That’s why BlackBerry is one of the most popular phones for teens.

Click here to read the rest of David’s teen marketing myths.

Concerned parents of teenage drivers can now breath a little easier as Ford gets ready to launch their new MyKey Technology which will allow Mom and Dad to limit the speed and audio volume of their kids car as well as encourage teens to drive safer and improve fuel efficiency. Parents will be able to program a MyKey through the vehicles message center which will help to curb some of the reckless behavior associated with teen drivers. It’s a ground-breaking step for Ford who has made its’ Sync Technology standard in all new models and plans on doing the same with MyKey in the next couple years.

Though the main trend of the automotive industry in recent times has been to “go green” (and for good reason) it’s good to see that Ford is also addressing the justified worries that parents of teenage drivers have had since the birth of the Model-T. Until now, they have had to rely on simply trusting their kids to obey the rules of the road and we all know how that can turn out.

No word yet on the development of GrandMyKey, an innovation I just thought of, that would increase the speed limit and Talk Radio bandwidth for older drivers along with removing the moth ball smell that has haunted my Grandmothers 1978 Lincoln Continental since she got it.

Though the price of an average mobile phone call keeps dropping, as does the number of land lines, the phone industry has seen no shortage of income thanks to the purchasing ferocity of their youngest market segment .  A recent study released showed that by the age of 17 at least 91 percent of girls and 78 percent of boys own a mobile phone, the majority of which use it for more than just making and receiving phone calls.  Mobile providers are embracing teenagers in every possible way, through youth centric promotions, applications and model designs.   Like any brand, the goal is to win consumers early, and create an affinity that will continue on, even after their parents stop paying the bill.  They have done this by constantly adding or offering more to each device and mobile plan, placing a higher importance on features over functionality, quickly phasing out the traditional cell phone and cell user in the process.

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